Terms of Service

1. Agreement to these Terms

By accessing or using Orvelt, you agree to these Terms of Service (“Terms”), our Privacy Policy, and our Acceptable Use Policy, which form part of these Terms. If you use the service for a business or other organization, you confirm that you have authority to bind it, and “you” includes that organization. If you do not agree, do not use the service.

2. The service

Orvelt is an opinions and customer-feedback platform. People can share opinions, ratings, comments, answers, photos, and evidence about businesses. Businesses can manage their Orvelt presence, collect and review feedback, respond to opinions, use analytics and delivery tools, and connect approved integrations.

Some responses are public. Others are marked private and delivered to the relevant subscribed business. A private response is not displayed publicly by default, but it is not legally confidential or privileged. We may disclose it as described in these Terms and our Privacy Policy, including to operate the service, enforce our rules, or comply with law.

Plans may include quotas or rate limits. Current limits appear on the pricing page, at checkout, in the product, or in an order. We may apply reasonable limits to keep the service secure and available. Unless we sign a separate service-level agreement with you, the service is provided on a best-effort basis with no uptime or response-time commitment.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use Orvelt. By using the service, you confirm that you meet these requirements and are not barred from using it under applicable law.

• Provide accurate, current account and business information.
• Protect your sign-in credentials, passkeys, one-time codes, API keys, and devices. Notify us promptly at [email protected] if you suspect unauthorized use.
• You are responsible for activity under your account and for the people you authorize to use a business workspace or integration key.
• Orvelt may create a temporary anonymous session so you can begin a workflow. Anonymous sessions have limited access and may be lost if browser data is cleared. You may need to sign in before submitting or preserving content.

4. Acceptable use

Use Orvelt lawfully and in line with our Acceptable Use Policy. Among other things, you must not:

• post illegal, fraudulent, defamatory, threatening, hateful, exploitative, or infringing content, including sexual content involving minors;
• fabricate experiences or evidence, manipulate ratings, impersonate others, or offer undisclosed incentives to create, alter, suppress, or remove opinions;
• reveal highly sensitive or private information without a lawful basis and the right to disclose it;
• scrape, crawl, automate access, reverse engineer, probe, or bypass security, quotas, rate limits, payment controls, or moderation systems except where law expressly permits it or Orvelt has authorized it in writing;
• use Orvelt or its AI-assisted features for high-risk automated decisions about employment, housing, credit, insurance, healthcare, legal rights, or access to essential services; or
• upload malware, disrupt the service, share access credentials, evade an enforcement action, or use the service to build a competing dataset or product without our written permission.

We may investigate suspected violations, restrict distribution, remove content, suspend features, block access, preserve evidence, and report unlawful conduct. Our enforcement decisions may consider context, severity, repetition, legal risk, and safety.

5. Your content

“Your Content” means content you submit or transmit through Orvelt, including opinions, answers, comments, ratings, business information, audio, photos, receipts, prompts, and other evidence. You retain the rights you have in Your Content. You are responsible for it and confirm that you have the rights, permissions, and lawful basis needed to submit it.

You grant Orvelt a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, format, analyze, moderate, transmit, display, distribute, and otherwise process Your Content only as needed to provide, secure, maintain, improve, and promote the service; enforce these Terms; comply with law; and exercise the visibility choices you make. This license lasts while Your Content remains on the service and afterward only where copies persist in backups, public republication, legal records, or as otherwise allowed by law.

Public content may be indexed, quoted, copied, discussed, and redistributed by other people, businesses, search engines, and third parties. If you submit a private response, you instruct us to disclose it and related submission data to the relevant subscribed business and its authorized personnel, advisers, contractors, and service providers. The business may use that response for customer-experience review, operations, training, compliance, and dispute handling, subject to law and its own obligations.

Choosing an anonymous display hides your account identity from the public presentation of that opinion. It does not make the submission anonymous to Orvelt or necessarily to the business receiving a private response. We may disclose account or submission information where these Terms, our Privacy Policy, or law permit it.

6. AI-assisted features

Orvelt uses automated and AI-assisted systems for limited tasks, including voice transcription, receipt text extraction and verification support, moderation and fraud signals, and suggested opinion titles. These systems assist the service; they do not replace your judgment or guarantee a result.

AI output is probabilistic. It can be incomplete, inaccurate, biased, offensive, duplicated, or otherwise unexpected. Transcripts can mishear speech, receipt extraction can misread text, and generated titles can misstate meaning. Review and correct all output before relying on or publishing it. Do not treat AI output as legal, medical, financial, employment, or other professional advice.

You retain rights in your input. To the extent Orvelt has rights in output created specifically for you, we assign those rights to you, subject to third-party rights and applicable law. AI-generated material may not qualify for copyright protection and may resemble material generated for others. You are responsible for deciding whether and how to use it and for checking accuracy, originality, permissions, trademarks, copyright, privacy, and publicity rights.

Orvelt sends only the content needed for an enabled AI task to the applicable provider. Orvelt does not use Your Content to train general-purpose AI models. Our providers may retain or process inputs and outputs under their commercial API terms, security controls, and data settings. Do not submit information you lack authority to share or information that is unnecessary for the feature.

7. Third-party services

Orvelt may integrate with or rely on third-party service providers for cloud infrastructure, hosting, data storage, authentication, artificial intelligence processing, analytics, communications, mapping, and payment processing.

Third-party services are controlled by their respective operators and are subject to their own terms and privacy notices. Orvelt is not responsible for their availability, content, security, or independent use of information. When you access or use third-party services through Orvelt, you do so subject to their applicable terms.

8. Business services and API access

A business workspace may be managed only by people the business authorizes. The organization is responsible for its members, its configuration, its responses to contributors, and its lawful handling of personal data received through Orvelt. Orvelt is not a party to disputes between a contributor and a business.

Keep API keys secret and use them only for the organization and permissions for which they were issued. Do not expose keys in client-side code or public repositories. We may enforce documented rate limits, rotate or revoke keys, and change API versions. Unless a separate written agreement says otherwise, API access has no service-level commitment and may change or end.

If Orvelt processes personal data on behalf of a business, the parties' roles and obligations may also be governed by an applicable data processing addendum or signed order. A signed agreement controls if it expressly conflicts with these Terms.

9. Subscriptions, billing, and cancellation

Paid business plans renew automatically at the monthly or annual interval shown at checkout until canceled. By starting a paid plan, you authorize Orvelt and its authorized payment processors to charge the payment method on file for recurring fees, applicable taxes, and approved usage charges. Prices, trial length, included features, and quotas are shown before purchase. Trials convert to the selected paid plan when the trial ends unless canceled first.

You can manage payment methods, invoices, plan changes, and cancellation from Orvelt Business billing settings or the linked billing management portal. Cancellation normally takes effect at the end of the current billing period, and paid access continues until then. Upgrades may take effect immediately with prorated charges; downgrades may take effect at renewal. We will disclose the timing before you confirm a change.

Except where law requires otherwise or we state otherwise in writing, charges are non-refundable and we do not provide credits for partial periods or unused quota. If payment is overdue or reversed, we may retry the charge, limit paid features, or suspend the subscription. We may change future pricing or plan features with advance notice. Changes apply at the next renewal unless the notice says otherwise. You may cancel before the change takes effect.

10. Orvelt intellectual property

Orvelt and its licensors own the service, software, APIs, designs, branding, templates, documentation, and other materials we provide, excluding Your Content and third-party materials. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service in line with these Terms. No other right or license is granted by implication, estoppel, or otherwise.

If you voluntarily send product feedback, you grant Orvelt a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

To report copyright or other intellectual-property infringement, email [email protected] with your contact information, identification of the protected work and disputed material, the material's location, a good-faith statement, a statement of accuracy and authority under penalty of perjury, and your physical or electronic signature. We may remove material and address repeat infringement where required.

11. Moderation and termination

We may review, label, limit, refuse, remove, preserve, or disclose content, but we do not promise to monitor every submission. Moderation and verification signals are not guarantees of truth, identity, purchase, safety, or quality.

You may stop using Orvelt at any time and may request account deletion through account settings where available. Cancel paid subscriptions before deleting a business account. We may suspend or terminate access, content, integrations, or a subscription if you breach these Terms, create risk, fail to pay, or if required by law. We may also discontinue a feature or the service on reasonable notice where practical.

Termination does not affect accrued payment obligations or provisions that should survive, including licenses needed for retained or publicly distributed content, ownership, disclaimers, liability limits, indemnity, dispute terms, and general provisions.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORVELT IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

We do not warrant that the service will be uninterrupted, secure, error-free, or free of harmful components; that content, businesses, identities, receipts, opinions, moderation decisions, analytics, transcripts, or AI-assisted output are accurate, lawful, authentic, complete, or suitable; or that the service will meet your requirements. Verify information before acting on it. Orvelt does not provide legal, medical, financial, employment, or other professional advice.

13. Limitation of liability

To the maximum extent permitted by law, Orvelt and its affiliates, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, revenue, goodwill, reputation, data, business opportunity, or anticipated savings, arising from or related to the service or these Terms, even if advised that those damages were possible.

To the maximum extent permitted by law, their total liability for all claims arising from or related to the service or these Terms will not exceed the greater of US $100 or the amount you paid directly to Orvelt for the service during the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, liability is limited only to the maximum extent permitted by law, and some limits above may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable.

14. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Orvelt and its affiliates, officers, employees, contractors, licensors, and service providers from third-party claims, damages, liabilities, judgments, settlements, costs, and reasonable legal fees arising from Your Content, your use of the service or AI-assisted output, your breach of these Terms, or your violation of law or another person's rights. We will give reasonable notice of a covered claim and may control its defense. You may not settle a claim in a way that admits fault or imposes obligations on Orvelt without our written consent.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Before filing a claim, each party will give the other written notice and try in good faith for 30 days to resolve the dispute informally. Send notices to [email protected].

If informal resolution fails, disputes must be brought in the state or federal courts located in Wyoming, and each party consents to their jurisdiction and venue. To the extent permitted by law, each party waives a jury trial, and claims must be brought individually rather than as part of a class, collective, consolidated, representative, or private-attorney-general action.

This section does not prevent either party from seeking urgent injunctive relief to protect intellectual property, confidential information, or service security. It also does not override consumer rights or a forum that applicable law makes mandatory.

16. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms with a new “Last updated” date. For material changes, we will provide reasonable notice, such as an email, in-product notice, or re-acceptance prompt where appropriate. Changes apply on the stated effective date. Your continued use after that date constitutes acceptance of the revised Terms. If you do not agree, stop using the service and cancel any subscription before the changes take effect.

17. General terms

These Terms and the documents they incorporate are the entire agreement about the service unless a signed order or agreement says otherwise. If a provision is unenforceable, it will be limited to the minimum extent necessary, and the rest will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. Orvelt may assign them in connection with a merger, reorganization, sale of assets, financing, or by operation of law. These Terms do not create an agency, partnership, joint venture, employment, or fiduciary relationship. Headings are for convenience only.

18. Contact

Questions and legal notices: [email protected]. Copyright complaints also use this address. Abuse and safety reports: [email protected]. Privacy requests: [email protected].

Mailing address: Orvelt, Hudson Yards, New York, NY 10018, USA. We aim to acknowledge legal and privacy inquiries within 30 days, although complex or legally regulated requests may take longer.